In order for you to experience our luxury service, we advise our customers to arrive 10 minutes early for bookings to ensure there is plenty of time to check in. This also covers you for use of the toilet, filling out any necessary forms and to carefully choose from the vast range of products and services available. As we have a duty of care for all of our customers, a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments that begin late will be shortened in consideration of the next client that follows your appointment.

At Top Nails Spa & Beauty we have a strict cancellation policy in order to conform to the high demand of appointments. This policy applies across the our whole booking system whether the appointment is booked in person, via phone, email or via our website. Please allow up to 01 hours to cancel or reschedule appointments, and we will always be happy to accommodate your schedule to the best of our ability. Customers who arrive more than ten minutes late for their appointments will risk losing their appointment time and may not be able to reschedule for a similar time slot. Please note in the event of a late arrival, we may not be able to carry out the complete treatment. Please be advised that a series of no-show and repeat cancellations can result in a prevention of you being able to book any future appointments in advance. You will still be eligible for our walk in service and will be seen to by the next available technician/beauty therapist.

We ask clients to be vigilant at all times and look after their property whilst at Top Nails Spa & Beauty salon as we are unable to take responsibility of items left unattended. Please note that we have CCTV in operation throughout the salon for your comfort and safety.

Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information that we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of UK data protection legislation.

Please be advised that we reserve the right to refuse treatments to any customers issuing abusive, disrespect and rudeness towards Top Nails Spa & Beauty staff. This is a sacred company policy as we seek to maintain a calm and relaxing environment for all of our customers. Top Nails Spa & Beauty reserve the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be provided for this.